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Boox is made of lightweight corrugated polypropylene. This is an extremely durable, waterproof, tear proof.

E-READER Help Center FAQ

Is there a driver for macOS 14, Sonoma?

BOOX devices are primarily used as e-readers and do not typically require specific drivers for macOS. However, if you need to transfer files between your BOOX device and a macOS 14, Sonoma computer, ensure you are using compatible software such as Android File Transfer or BOOX's own software solutions. Check the BOOX website for any updates or additional software that may be needed.

Setting up the BOOX device with macOS

To set up your BOOX device with macOS:
1. Connect your BOOX device to your Mac using a USB cable.
2. If prompted, select "File Transfer" on your BOOX device.
3. Open Android File Transfer on your Mac.
4. Drag and drop files between your Mac and BOOX device as needed.
5. For additional features, consider using BOOX's own software or apps that might provide enhanced compatibility and functionality.

Why is my BOOX pen not working?

If your BOOX pen is not working:
1. Ensure the pen is charged, if applicable.
2. Restart your BOOX device to reset any temporary software glitches.
3. Check the pen settings in the device's settings menu.
4. Make sure your device's firmware is up to date.
5. If the issue persists, try recalibrating the pen through the device settings or consult the manual for troubleshooting steps.
6. If the problem continues, contact BOOX support for further assistance.

What does the error message “The device driver is not responding” mean and how do I fix it?

This error typically indicates a communication issue between your BOOX device and your computer. To resolve this:
1. Disconnect and reconnect your BOOX device.
2. Restart your computer and the BOOX device.
3. Ensure you are using the latest version of any required software (such as Android File Transfer).
4. Try using a different USB cable or port.
5. If the problem persists, reinstall any necessary software or contact BOOX support for additional help.

My BOOX device has no image on the screen. What do I do?

If your BOOX device shows no image:
1. Ensure the device is fully charged.
2. Try restarting the device by holding down the power button for 10-15 seconds.
3. Check for any physical damage or issues with the screen.
4. If the screen remains blank, try a factory reset by following the instructions in the device manual.
5. Contact BOOX support if the problem persists, as this may indicate a hardware issue.

How do I register my BOOX device?

To register your BOOX device:
1. Visit the BOOX registration page on their website.
2. Create a BOOX ID or log in if you already have one.
3. Enter the serial number of your device, which can be found on the back or in the device settings.
4. Complete the registration form with the required details.
5. Submit the form to complete the registration process.

Where do I find the manual for a BOOX Device?

You can find the manual for your BOOX device on the BOOX website:
1. Go to the BOOX Support page.
2. Select your device model from the list.
3. Navigate to the "Documents" or "Manuals" section.
4. Download the manual in your preferred language.

Drivers & Software

To download drivers and software for your BOOX device:
1. Visit the BOOX Support page.
2. Select your device model.
3. Choose your operating system if applicable.
4. Download the latest software and any additional resources available.
5. Follow the installation instructions provided.

For further assistance, visit the [BOOX Support](https://www.boox.com/support) page or contact BOOX customer service directly.