Your Refund
For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
if the products are faulty or not as described on our Site; or
if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
For products not delivered, you will receive a full refund if you cancel the order.
Refund Procedure.
We will issue a refund to you depending on the method you used for payment, as follows:
if you paid by cash on delivery, we will issue a refund in Cash
if you paid by credit/debit card refund will be done to the original payment method.
Refund Timescale.
Your refund will be initiated once your product is received back in our warehouse and inspected by our team, and the final refund will be received by you as follows:
if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our warehouse.
if you have cancelled your order before shipping, an automated refund will be provided back to you.